What to Expect

On your first visit, you will be asked to fill out a short intake form.  You will then be escorted to your treatment room.  Your therapist will leave the room so you can remove your clothes in privacy and have a chance to relax before your treatment begins.  During your treatment, you will be draped to protect your privacy.  Do not hesitate to communicate any discomfort or questions.  All clients are different and our therapists want to know how they can make your treatment the most enjoyable for you.

Arrival/Check-In

Please arrive at least 10 minutes prior to your scheduled appointment.  This will allow you time to sign-in at the front desk and relax before your treatment.  Arriving late will deprive you of precious minutes of your spa treatment so the next guest is not delayed.  We cannot guarantee appointments for late arrivals.

Cancellation Policy 

Out of courtesy for your therapist/esthetician, if you need to cancel or change your appointment, please do so at least 24 hours prior to your appointment time. Any cancellations, changes, or no shows after the 24 hour mark will be charged 50% of the scheduled service(s).  Large parties or multiple services require a credit card deposit.

Gratuities 

Price of service does not include gratuity.  In appreciation to the staff for good service, it is customary to tip your therapist or esthetician.  Of course, you may tip as much or as little as you like.  However, if you would like help in figuring out what is an appropriate amount, our receptionist will be more than happy to assist you.

Gift Certificates

Gift certificates are available in any denomination.

Forms of Payment

We accept cash, debit, Visa, Mastercard, Discover, and American Express.  Sorry, we do not accept checks.

Contraindications 

Calla Day Spa takes health and safety seriously.  Though our treatments are beneficial in most cases, there are some conditions where certain treatments are not recommended.  These conditions include, but may not be limited to: 

Fever

Acute infectious diseases (typhoid, diphtheria, severe colds, flu)

Inflammation due to bacterial infestation (pus or a pus pocket)

Edema (pitting edema or puffy extremities)

Osteoporosis (brittle bones or deterioration of the bone)

Immune deficiencies

Varicose veins (bulge or rupture of the veins)

Phlebitis/thrombophlebitis (inflammation in the vein accompanied by pain, usually caused by blood clot)

Hematoma (blood trapped in tissue or body cavity)

Aneurosa or Aneurysm (localized dilation of blood vessel/artery)

Cancer

Chronic fatigue

Intoxication

Psychosis

High blood pressure (sometimes massage is helpful)

Skin problems (acne, boils, broken blood vessels, bruises, burns, blisters, carbuncles, eczema, hypersensitive skin, impetigo, inflammation, lacerations, lumps, moles, open sores, rashes, scaly spots, skin cancer, skin tags, sores, stings and bites, tumor, warts, or any other kind of open wound or infection)

Contusions or bruises

If you are unsure whether or not you have a condition which contraindicates a spa service, please consult with your physician.  If you are pregnant, please inform us of how far along you are when you are booking your appointment.